Refund and Return Policy
This policy explains how Delta Medical Group handles cancellations, damaged or incorrect shipments, lost packages, and refunds.
Final Sale Policy
All peptide products are final sale once shipped. Due to the nature of research-grade materials, we cannot accept returns or exchanges after an order has left our facility.
Order Cancellation
Orders may be canceled prior to shipment. Once tracking information has been generated, the order is considered fulfilled and cannot be canceled.
Damaged or Incorrect Items
If your order arrives damaged, broken, leaking, or incorrect, contact our support team within 72 hours of delivery. We will replace the item or otherwise resolve the issue to ensure you receive the correct product in proper condition.
Lost Packages
If a package is lost in transit, we will work with the carrier to verify the loss and provide a replacement shipment.
Customer Responsibility
Customers are responsible for providing accurate shipping information. We are not responsible for packages delivered to incorrect addresses supplied by the customer.
Refunds
Because payment is completed outside this website, any approved refund is issued through the same payment method used for the original order.
Research Use Notice
For laboratory research use only. Products are not intended for human consumption, diagnosis, treatment, cure, or prevention of disease.